If you receive a notification about a change in your account, it could be related to your benefit status or account eligibility. Make sure that you are logged into the correct account, as having multiple accounts can lead to confusion. If you are part of a specific program, such as a Medicare or employer health plan, ensure that you meet the eligibility criteria to redeem points or access certain features. Please try to re-verify in the "Account" page of the Lore App. Select "Re-Verify" and enter your information.