Each LoreNote link can only be used once and expires after a short time. If your link says it is expired or has already been used, you can still access your LoreNote by going to https://lore-note.lorehealthcare.com and signing in. Your in-progress and completed LoreNotes will be on the My LoreNotes screen. You can also request a new link from the Lore App by going to Rewards and selecting LoreNote again.